Terms of Service

4.1 Account creation

Fellsky OS accounts are provisioned by Fellsky. We may require a valid email, business information, and other details needed to operate the Service.

4.2 Account security

You are responsible for:

• Keeping your credentials confidential;
• All activity under your account;
• Notifying us promptly of unauthorized access or a security incident.

4.3 Account accuracy

You agree to provide accurate, current, and complete information and to keep it updated.

5.1 Permitted uses

You may use Fellsky OS to:

• Run collections and credit recovery under your company’s rules;
• Contact customers on contracted channels within applicable policies;
• Track campaigns, conversations, deals, and records;
• Integrate the Service into your collections workflows when available.

5.2 Prohibited uses

You agree NOT to:

• Use the Service for unlawful purposes or in violation of applicable laws, including LGPD, consumer-protection rules, and WhatsApp Business Policy;
• Harass, abuse, or harm others;
• Distribute malware, viruses, or harmful code;
• Infringe intellectual property rights;
• Scrape or harvest data from the Service without authorization;
• Attempt to reverse engineer the Service;
• Impersonate others or interfere with the Service;
• Attempt unauthorized access to any part of the Service;
• Process sensitive personal data without an appropriate legal basis and safeguards.

6.1 Your content

You retain ownership of content, portfolio data, and information you submit to the Service ("Your Content"). You grant us a limited license to use, process, and display Your Content solely to provide the Service.

6.2 Content responsibility

You are solely responsible for:

• The legality, accuracy, and appropriateness of Your Content;
• Obtaining consents and permissions required to contact customers and process their data;
• Complying with privacy and communications laws applicable to your collections operation.

6.3 Portfolio data

You acknowledge that portfolio data belongs to you and that you are the controller of that data. You must provide appropriate privacy notices, establish required legal bases, and comply with LGPD and other applicable rules.

6.4 Content removal

We may remove or disable access to content that violates these Terms or applicable law.

7.1 Plans

Fellsky OS is offered under custom plans based on portfolio size, channels, and scope. Commercial terms are set in the proposal or agreement.

7.2 Payment

Where applicable, billing, payment method, renewal, and consequences of non-payment follow the signed agreement between the parties.

7.3 Plan changes

Upgrades, downgrades, and scope changes must be agreed with Fellsky and take effect as confirmed in writing.

15.1 Entire agreement

These Terms, together with the agreement signed between the parties, constitute the entire agreement regarding use of the Service.

15.2 Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force.

15.3 Waiver

Our failure to enforce any obligation does not waive our right to enforce it later.

15.4 Assignment

You may not assign or transfer these Terms without our written consent. Fellsky may assign its rights and obligations upon notice.

15.5 Force majeure

We are not liable for any failure or delay caused by circumstances beyond our reasonable control.