Privacy Policy

1. Purpose

This Privacy Policy describes how FELLSKY TECNOLOGIA DA INFORMACAO LTDA collects, uses, stores, and protects personal data of customers, partners, suppliers, and users who interact with us through our communication channels or during the contracting and performance of our services, including Fellsky OS.

2. Data Collected

We collect only the data necessary for the purposes described in this policy, including:

• Name, email, phone, professional details, and business information (CPF or CNPJ), when required;
• Communication records, contracts, proposals, and support history;
• Browsing data (when applicable), according to the policies of the platforms used.

3. Use of Data

Personal data collected is used for:

• Providing and managing contracted services;
• Operational, administrative, and contractual communication;
• Compliance with legal and regulatory obligations;
• Continuous improvement of services and internal processes.

4. Data Sharing

We do not sell personal data. Sharing occurs only:

• With partners essential to delivering the services, under confidentiality;
• When required by law, court order, or competent authority.

5. Data Subject Rights (LGPD)

Under Brazil’s LGPD (Law No. 13.709/2018), data subjects may request:

• Confirmation of processing, access, and correction/updates;
• Anonymization, blocking, or deletion of excessive data;
• Portability (when applicable) and withdrawal of consent.

6. Storage and Security

We adopt appropriate technical and administrative measures to protect personal data against unauthorized access, loss, or improper disclosure.

7. Changes

This policy may be updated periodically.

8. Contact

Email: contato@fellsky.com

Phone / WhatsApp: (41) 99168-5003