Privacy Policy

Last Updated: October 12, 2025

Introduction

Welcome to Fellsky. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Information We Collect

Personal Information

When you create an account or use our services, we may collect:

Account Information: Name, email address, password, and profile information
Business Information: Company name, website URL, and business details
Payment Information: Billing address and payment method details (processed securely through third-party payment processors)

Conversation Data

We collect and process:

Customer service conversation recordings and transcriptions
Conversation analysis data including quality metrics, sentiment, and compliance checks
Analytics and aggregated data from your customer service interactions
Performance scoring and benchmarking data

Usage Information

We automatically collect:

Device Information: IP address, browser type, operating system, and device identifiers
Usage Data: Pages visited, features used, time spent on the platform, and interaction patterns
Cookies and Similar Technologies: We use cookies to enhance your experience and analyze platform usage

How We Use Your Information

We use the collected information to:

Provide Services: Deliver, maintain, and improve our AI-powered quality monitoring platform
Account Management: Create and manage your account, process transactions, and provide customer support
Analytics: Generate insights and analytics about conversation quality, operator performance, and customer satisfaction
Communication: Send service updates, technical notices, and marketing communications (with your consent)
Security: Detect and prevent fraud, abuse, and security incidents
Legal Compliance: Comply with legal obligations and enforce our terms of service

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service Providers

We work with trusted third-party service providers who assist us with:

Cloud hosting and infrastructure
Payment processing
Email delivery services
Analytics and monitoring tools
AI and machine learning services for conversation analysis

Legal Requirements

We may disclose your information if required to:

Comply with applicable laws, regulations, or legal processes
Protect the rights, property, or safety of Fellsky, our users, or the public
Enforce our Terms of Service and investigate potential violations

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Security

We implement industry-standard security measures to protect your information:

Encryption: Data is encrypted in transit (TLS/SSL) and at rest
Access Controls: Strict access controls and authentication mechanisms
Regular Audits: Security assessments and vulnerability testing
Data Backup: Regular backups to prevent data loss

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as:

Your account remains active
Necessary to provide our services
Required by law or for legitimate business purposes

You may request deletion of your account and associated data at any time by contacting us.

Your Rights

Depending on your location, you may have the following rights:

Access: Request access to your personal information
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a structured, machine-readable format
Objection: Object to processing of your personal information
Restriction: Request restriction of processing under certain circumstances
Withdraw Consent: Withdraw consent for data processing where consent is the legal basis

To exercise these rights, please contact us at privacy@fellsky.com.

Cookie Policy

We use cookies and similar tracking technologies to:

Maintain your session and preferences
Analyze platform usage and performance
Provide personalized content and features

You can control cookie preferences through your browser settings. However, disabling cookies may limit functionality.

Types of Cookies We Use

Essential Cookies: Required for platform functionality
Analytics Cookies: Help us understand how users interact with our service
Preference Cookies: Remember your settings and preferences

Third-Party Services

Our platform may integrate with or link to third-party services. We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies.

Children's Privacy

Our service is not intended for users under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

Posting the updated policy on our website
Sending an email notification to your registered email address
Displaying a prominent notice on our platform

Your continued use of our services after such modifications constitutes your acknowledgment and acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: contato@fellsky.com
Website: https://fellsky.com/#contact

Compliance

We are committed to complying with applicable data protection laws, including:

General Data Protection Regulation (GDPR) for EU users
California Consumer Privacy Act (CCPA) for California residents
Other applicable local and international privacy regulations

Acknowledgement

By using Fellsky, you acknowledge that you have read and understood this Privacy Policy.