Ensure Excellence in Every Conversation
Fellsky uses GenAI to analyze customer service conversations in real-time, identifying performance issues and helping your team deliver exceptional service.
Trusted by customer service teams
How Fellsky Works
Four simple steps to transform your customer service quality monitoring
Capture Conversations
Automatically record and transcribe all customer service interactions across channels
AI Analysis
Our GenAI engine analyzes tone, sentiment, compliance, and quality metrics in real-time
Generate Insights
Get detailed reports on operator performance, common issues, and improvement areas
Optimize Performance
Use actionable insights to coach your team and improve customer satisfaction
Real-Time Analysis in Action
Watch as Fellsky processes audio, generates transcription, analyzes quality, and feeds your dashboard
AI is analyzing the conversation audio
Powerful Features
Everything you need to monitor and improve your customer service quality
Conversation Analysis
Deep AI-powered analysis of every customer interaction for quality and compliance
Performance Scoring
Automated scoring system that evaluates operators on multiple quality dimensions
Team Benchmarking
Compare team performance and identify top performers and training opportunities
Real-Time Alerts
Instant notifications when quality issues are detected in live conversations
Compliance Monitoring
Ensure regulatory compliance and adherence to company policies automatically
Actionable Insights
Get specific recommendations to improve service quality and customer satisfaction
Who is Fellsky for?
Tailor-made for companies that provide service by phone or digital channels
Call Centers
Monitor 100% of calls, standardize discourse, and identify bottlenecks early.
Banks and insurers
Ensure compliance and reduce risks with automatic real-time alerts.
Sales and retention
Detect objections, churn signals, and cross-sell opportunities at the right moment.
Quality and support
Improve CSAT and resolution time with objective operator feedback.
What Our Customers Say
See how Fellsky is helping teams deliver exceptional customer service
“Fellsky has transformed how we monitor customer service quality. The AI insights are incredibly accurate and have helped us improve our CSAT scores by 35% in just three months.”
Sarah Johnson
Quality Manager, TechSupport Inc.
“The real-time alerts feature is a game-changer. We can now address quality issues immediately, and our team's performance has never been better. Highly recommend!”
Michael Chen
Operations Director, Global Call Center
“Compliance monitoring was always a challenge for us. Fellsky automates everything and gives us peace of mind. The detailed reports make audits so much easier.”
Emily Rodriguez
Customer Experience Lead, Financial Services Co.
“The actionable insights from Fellsky have been invaluable for coaching our team. We've seen a significant improvement in first-call resolution rates and customer satisfaction.”
David Thompson
VP of Customer Success, Retail Solutions
“Implementing Fellsky was one of the best decisions we made this year. The automated quality monitoring has saved us countless hours while improving our service standards across all channels.”
Lisa Anderson
Head of Customer Operations, Telecom Solutions
“Fellsky's compliance monitoring features are outstanding. We can now ensure every interaction meets regulatory requirements, and the AI-powered analysis helps us identify training needs proactively.”
Robert Martinez
Quality Assurance Director, Healthcare Services
Ready to Transform Your Customer Service?
Start your free trial today and see the difference AI-powered quality monitoring makes
Get in Touch
Have a question or want to learn more about Fellsky? We're here to help.